Contact Us
How can I contact customer service?
You can reach us in various ways to get the assistance you need.
- Contact Form: Visit our website and click on the "Customer Service" tab. Fill out the contact form with your information and reservation details. We will strive to respond as quickly as possible based on the type of request and your travel date. [Link to the form]
- Live Chat: Our live chat service is available from 10 am to 5 pm (Paris time) in the customer space of your reservation. We appreciate your preference for this means of communication if you are currently traveling or if your departure is within the next 48 hours.
- Email: Send us an email at support@combigo.com for any questions or concerns. However, we recommend prioritizing the contact form for a faster response.
It is possible to contact us in the following languages: English, French, and Spanish.
Which contact method is the fastest?
If your request is not urgent, we strongly encourage you to use our contact form. This allows us to better manage requests and ensure a quick response for travelers departing within the next 48 hours.
Why prioritize the contact form?
Using the form with your reservation reference allows us to process your request more efficiently and provide personalized assistance. It also ensures increased priority for travelers with imminent departures.
It is not possible to reach Combigo customer service by phone. Indeed, for better management of your case and to avoid excessive wait times, we have prioritized contacts by email and chat. If you require an immediate response while traveling, we invite you to chat with us on our site.
We understand the importance of your questions and concerns, and we strive to provide quality support.